15-Minute Team Building Activities You Can Apply in the Workplace

One of the major issues of working in the BPO industry, particularly in the call center sector, is its high turnover rate that's currently at 18 to 20 percent, according to the Department of Labor and Employment (DOLE). DOLE cited work-related stress and lifestyle diseases due to working the graveyard shift as the main factor that causes high attrition among employees. Working the night shift, however, is necessary especially for call centers and BPO offices with 24/7 operations, since offshore employees and offices need to match the hours and time zones of foreign clients.